Frequently Asked Questions

Unfortunately, until we have a space that permits us to have visitors, we are limited to local delivery or by mail.

It is better if you are there to receive your delivery in person, as you may be required to produce age identification by our couriers as required by law. You do have the option to give authority to leave your delivery - To do so, please enter any specific delivery instructions e.g. leave on the back porch if no one is home, during the checkout process. Please note this authority to leave is done at the risk of the purchaser and there may be some circumstances where the delivery cannot legally be left without being accepted by you. Should this occur, the courier company will leave you a notice detailing how you can obtain delivery of your order.

Yes! Storytellers Distillery supports the responsible service of alcohol and will not supply alcohol to minors. You need to be over the Legal Drinking age of 18 years to access our online store and have ID ready to accept your delivery.

Unfortunately, we can no longer ship to PO boxes directly as its against the policy of our partner shipper Sendle. Please contact us directly with any feedback or concerns in regard to this!

We like to deliver products locally ourselves. We take into consideration every stage of the delivery process including:

Keeping as much distance from you as possible

Knocking on your door, placing your parcel at your doorstep and taking a step back as far as possible for you to collect it. We will ask your name and sign for delivery on your behalf. If you’re required to present an ID, we will sight from a distance.

We recommend selecting Authority to Leave for your delivery where possible.

We are working closely with Australia Post to help protect your health and safety, and that of all our staff and partners. They follow the same procedures as outlined above.

Currently we do not ship to countries outside of Australia!

Freight to Australian customers is included in your order. Unfortunately we do not currently ship overseas!

When will I receive my Hyperseasonals?

Each Hyperseasonal is announced on the 1st of each month then ship within 24 hours

What are the billing dates?

When you sign up for a membership, you will be billed $49 for your first Hyperseasonsals immediately and delivery will occur for the next Hyperseasonal at the beginning of the following month. Subsequent payments will be billed on same day you signed up each month and your Hyperseasonals will be delivered at the beginning of the following month. By subscribing you are given exclusive access to purchase the product of the month you subscribe over the bar at the distillery for the price of one month of a subscription. 

What is paying ahead?

Each membership payment entitles the member access to their perks and delivery of the bottle for the month succeeding the month payment is made. This is known as paying ahead for the subscription. Payments cancelled any day in the same month they are paid are fully refunded. 

What is our cancelation policy?

With no lock-in contracts, subscribers can cancel at any day of the same month the payment is made for a full refund. For cancellations outside of the payment month - please contact us directly at info@storytellersdistillery.com.au

How much is shipping?

Free shipping Australia-wide on first delivery attempt. A re-delivery fee is incurred if the address supplied is incorrect.

Still have questions?

Please email info@storytellersdistillery.com.au if you would like to contact anyone regarding your Hyperseasonal Series subscription.

If you are having difficulties with making an order, please contact us directly via the 'contact' section of the website. Please note we are unable to deliver to the following restricted postcodes:

• Queensland 4605, 4713, 4816, 4825, 4830, 4871, 4874, 4875, 4876, 4891, 4892, 4895
• Western Australia 6430, 6431, 6435, 6436, 6437, 6438, 6440, 6635, 6638, 6639, 6640, 6641, 6642, 6710, 6713, 6714, 6716, 6718, 6751, 6754, 6798, 6799, 6765, 6718, 6723, 6725, 6726, 6728, 6731, 6733, 6740, 6743, 6753, 6761, 6765, 6770
• South Australia 5723, 5724, 5734, 5680, 5690
• New South Wales 2898, 2899

In the event you receive goods that are damaged or faulty, please contact us and we will refund the value of the damaged goods. We reserve the right to require proof that the goods were damaged or faulty.

PRIVACY POLICY

Storytellers Distillery

1. We respect your privacy

(a) Storytellers Distillery respects your right to privacy and is committed to

safeguarding the privacy of our customers and website visitors. We adhere to

the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This

policy sets out how we collect and treat your personal information.

(b) "Personal information" is information we hold which is identifiable as being about

you.

2. Collection of personal information

(a) Storytellers Distillery will, from time to time, receive and store personal

information you enter onto our website, provided to us directly or given to us in

other forms.

(b) You may provide basic information such as your name, phone number, address

and email address to enable us to send information, provide updates and

process your product or service order. We may collect additional information at

other times, including but not limited to, when you provide feedback, when you

provide information about your personal or business affairs, change your content

or email preference, respond to surveys and/or promotions, provide financial or

credit card information, or communicate with our customer support.

(c) Additionally, we may also collect any other information you provide while

interacting with us.

3. How we collect your personal information

(a) Storytellers Distillery collects personal information from you in a variety of ways,

including when you interact with us electronically or in person, when you access

our website and when we provide our services to you. We may receive personal

information from third parties. If we do, we will protect it as set out in this Privacy

Policy.

4. Use of your personal information

(a) Storytellers Distillery may use personal information collected from you to provide

you with information, updates and our services. We may also make you aware of

new and additional products, services and opportunities available to you. We

may use your personal information to improve our products and services and

better understand your needs.

(b) Storytellers Distillery may contact you by a variety of measures including, but not

limited to telephone, email, sms or mail.

5. Disclosure of your personal information

(a) We may disclose your personal information to any of our employees, officers,

insurers, professional advisers, agents, suppliers or subcontractors insofar as

reasonably necessary for the purposes set out in this Policy. Personal

information is only supplied to a third party when it is required for the delivery of

our services.

(b) We may from time to time need to disclose personal information to comply with a

legal requirement, such as a law, regulation, court order, subpoena, warrant, in

the course of a legal proceeding or in response to a law enforcement agency

request.

(c) We may also use your personal information to protect the copyright, trademarks,

legal rights, property or safety of Storytellers Distillery,

www.storytellersdistillery.com.au, its customers or third parties.

(d) If there is a change of control in our business or a sale or transfer of business

assets, we reserve the right to transfer to the extent permissible at law our user

databases, together with any personal information and non-personal information

contained in those databases. This information may be disclosed to a potential

purchaser under an agreement to maintain confidentiality. We would seek to only

disclose information in good faith and where required by any of the above

circumstances.

(e) By providing us with personal information, you consent to the terms of this

Privacy Policy and the types of disclosure covered by this Policy. Where we

disclose your personal information to third parties, we will request that the third

party follow this Policy regarding handling your personal information.

6. Security of your personal information

(a) Storytellers Distillery is committed to ensuring that the information you provide to

us is secure. In order to prevent unauthorised access or disclosure, we have put

in place suitable physical, electronic and managerial procedures to safeguard

and secure information and protect it from misuse, interference, loss and

unauthorised access, modification and disclosure.

(b) The transmission and exchange of information is carried out at your own risk.

We cannot guarantee the security of any information that you transmit to us, or

receive from us. Although we take measures to safeguard against unauthorised

disclosures of information, we cannot assure you that personal information that

we collect will not be disclosed in a manner that is inconsistent with this Privacy

Policy.

7. Access to your personal information

(a) You may request details of personal information that we hold about you in

accordance with the provisions of the Privacy Act 1988 (Cth). A small

administrative fee may be payable for the provision of information. If you would

like a copy of the information, which we hold about you or believe that any

information we hold on you is inaccurate, out of date, incomplete, irrelevant or

misleading, please email us at lachie@storytellersdistillery.com.au.

(b) We reserve the right to refuse to provide you with information that we hold about

you, in certain circumstances set out in the Privacy Act.

8. Complaints about privacy

(a) If you have any complaints about our privacy practices, please feel free to send

in details of your complaints to 3/40 First St, Brompton , South Australia, 5007.

We take complaints very seriously and will respond shortly after receiving written

notice of your complaint.

9. Changes to Privacy Policy

(a) Please be aware that we may change this Privacy Policy in the future. We may

modify this Policy at any time, in our sole discretion and all modifications will be

effective immediately upon our posting of the modifications on our website or

notice board. Please check back from time to time to review our Privacy Policy.

10. Website

(a) When you visit our website

When you come to our website (www.storytellersdistillery.com.au) we may collect

certain information such as browser type, operating system, website visited

immediately before coming to our site, etc. This information is used in an

aggregated manner to analyse how people use our site, such that we can

improve our service.

(b) Cookies

We may from time to time use cookies on our website. Cookies are very small

files which a website uses to identify you when you come back to the site and to

store details about your use of the site. Cookies are not malicious programs that

access or damage your computer. Most web browsers automatically accept

cookies but you can choose to reject cookies by changing your browser settings.

However, this may prevent you from taking full advantage of our website. Our

website may from time to time use cookies to analyses website traffic and help

us provide a better website visitor experience. In addition, cookies may be used

to serve relevant ads to website visitors through third party services such as

Google Adwords. These ads may appear on this website or other websites you

visit.

(c) Third party sites

Our site may from time to time have links to other websites not owned or

controlled by us. These links are meant for your convenience only. Links to third

party websites do not constitute sponsorship or endorsement or approval of

these websites. Please be aware that Storytellers Distillery is not responsible for

the privacy practises of other such websites. We encourage our users to be

aware, when they leave our website, to read the privacy statements of each and

every website that collects personal identifiable information.

We accept Paypal and debit/credit card payments. On checkout select your preferred option. You do not need to have a Paypal account to use your debit/credit card.